CrowdStrike, which crashed 8.5 million computers, apologized to its partners with a $10 Uber Eats gift card.

General
CrowdStrike, which crashed 8.5 million computers, apologized to its partners with a $10 Uber Eats gift card.

If you were out and about last Friday, you may have encountered some difficulty when shopping, getting coffee, or even trying to board a plane because of a bug that crashed 8.5 million Microsoft devices and disrupted Linux-powered computers.

Realizing that a configuration file included in an update to CrowdStrike's Falcom platform was at the heart of the problem, the cybersecurity firm has been working around the clock to fix the issue, and things appear to be nearly back to normal. sending $10 Uber Eats coupons to “teammates and partners” as a partial apology for its major mistake (via TechCrunch).

The email was also posted on X but has since been deleted: “As a thank you, your next coffee or late night snack is on us!”

Another recipient posted a voucher on X, revealing that the total credit was £7.75 in the UK. Depending on where you are, a significant portion of that money will probably be spent on delivery charges, and many Uber Eats restaurants have a minimum order of around £9-10.

Crowdstrike partner Luis Corriero voiced his upset on LinkedIn: “The gesture of a cup of coffee or Uber Eats credit as an apology does not make up for the tens of thousands of man hours and customer trust lost due to the July 19 incident. It seems unlikely."

But the ‘Uber Eats credit’ is a ”good thing.

However, many users were not even able to redeem the coupon, as they only received an error message when they entered the code. Kevin Benacci, a spokesman for CrowdStrike, told TechCrunch that, “Uber has been a big problem for us. 'Uber flagged it as a scam because of the high usage rate.' Since then, the issue has been resolved, so if you have a voucher, you should be able to use it now.

The impact from last week has also been more or less fixed. Initially, there was a technical fix for the faulty CrowdStrike update, but it required direct access to all devices affected by the bug. This was far from a quick fix, and large organizations had to spend an inordinate amount of time fixing individual devices. According to Microsoft support, it is a recovery tool with two repair options “to help IT administrators speed up the repair process.”

CrowdStrike's CEO also apologized for the global IT outage, saying, “Everyone at CrowdStrike understands the severity and impact of this situation.”

Categories